Deliverables: usability findings / heuristics

As a part of the detailed analysis of an academic publishing portal site, this hueristic based RAG (red, amber, green) finding matrix was produced.

I built it that way, because RAG was a system familiar to the stakeholders (and our own project managers who would have to discuss the findings), and because the colour provided a quick visual indicator of the severity of problems (or not). This meant that we didn't avoid detailing insignificant issues in favour of significant ones.

Finding Matrix

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These are all raw files, not the polished versions that would have gone to the client.

Deliverables: User states

This doc was produced to support a low-budget revamp of an academic ebook platform.

It describes the different states and tasks for the user as they move through the product, and intends to bring together the client and the developer's understanding of what's happening.

The F1 etc. formed the basis for functional requirements that were in line with the existing development team processes. (I worked with them later to revise these process and integrate IA / UX deliverables into the stream more - there was a disconnect between the IA work and the specification).

Brille Books User Pathways

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User testing: CABI repository redesign 2008

This is the final report back slideshow from the CABI usertesting

CABI are a major academic publishing house and this work was undertaken to review the redesign of their portal. I designed the tests, the scripts, recruited participants (stakeholders, students, librarians) and analysed the findings (with Morae).

The summary video in the presentation doesn't work, but there's a snippet here (it had live voice over, so ignore the long intro):

CAB Usability Testing with Morae - highlights from Louise Hewitt on Vimeo.

In the room were 10 stakeholders, including content producers, marketing, senior management and IT representative - so the discussion was pretty interesting!

Cd2 Usability Final Presentation V1.0

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Presentation: eBook, online libraries & usability

These are edited slides from a presentation I gave on behalf of Semantico (as a consultant). The audience included representative from Oxford University Press, Brill, Cambridge University Press, CABI, Wiley-Blackwell and Random House.

Digital Publishing And The User Experience (No Chart)

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Not too pretty, and I've had to remove the core example of persona's that I created by mining stats to reveal user types, using random profiles from those categories in the product database and researching with Google, then creating personas based on the findings. They couldn't be included for privacy reasons.

I'll try and edit those down and put them up separately. The audience here was high level strategist in print and online publishing houses (mostly academic) and the presentation was supposed to be an intro into the value of user experience in digital publishing.