Following on from the IBF member meeting and the New Directions in Usability report (not just yet, out in March), here are some more examples from this month's Wired (UK) mag about how work is changing.
HubSpot - ditch staff holidays
Treating employees like contractors, leaving them to manage their own workflows and productivity with monitoring processess in place. Allowing out-of-office, flexible hours work patterns.
BestBuy - Global Brand, local responsiveness
Uses twitter sales support and customer feedback to provide local service tweaks (including and all-night NY store and a 'Coffee&Donught' session in Tampa). Local teams respond locally to demand.
LiveOps - enable networks of freelancers
Telephone support operators employed as home-based freelancers make up the staff for this "call centre in the sky".
Mosaic - "not an employer, but the hub of an entrepreneuerial community"
Investment banking consultancy that 'cloud sources' its staff - creating an enabling framework (including skype meetings, yammer channels). Consultants run concurrent careers and projects, Mosaic keeps overheads low.
Cancer Research UK - transparent, relevant, responsive
Scientists directly communicate with and monitor contributions from donors - keeping them motivated and focused on the goal, and keeping donors (customers) in touch with developments and progress.
All nice examples, and a flavour of the way in which the world of work, business and employment are heading.
Wired Magazine UK - Work Smarter
Intranet Benchmarking Forum Member Meeting roundup (eek! with a vid of me!)
forthcoming report New Directions in Usability
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